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Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ complies with applicable Federal civil rights laws and does not discriminate or treat people differently on the basis of race, color, national original, age, disability or sex. 

To ensure meaningful access to our services, Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾:

• Provides free aids and services to people with disabilites to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Information in alternative formats (e.g., large print, audio)
• Provides free language services to patients whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these aids or services, please notify a member of your care team.

If you experience any difficulty in obtaining these aids or services, or you believe Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ has discriminated on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾¡¯s Director of the Donnelley Ethics Program, 355 East Erie Street, Chicago, Illinois 60611, 312.238.1885 (tel), 312.238.8122 (fax). You can submit a grievance in person or by phone, mail or facsimile. If you need help preparing a grievance, Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾¡¯s Director of the Donnelley Ethics Program is available to assist you.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at , or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Financial Assistance Notice

You may be eligible for financial assistance under the terms and conditions that Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ offers to qualified patients. For more information, please contact Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾¡¯s Patient Financial Services Department at 312.238.6039 or visit sralab.org/charity-care-financial-assistance.

?????????????: ?????????? ??? ???????? ?????? ? ?????? ???????? ???? ????????. ?????? ?? Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ ?? ???? ?????? ?????? ??? ???????? ??????? ???? ??????? ??????? ???? ?????? ???? ??????? ??????? ?????? ??? ?????: 312.238.6039 ?? ????? Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ ?????????? ???? ??????? ??? sralab.org/charity-care-financial-assistance ?????? ??????????

Aviso para Asistencia Financiera: Usted puede ser elegible para asistencia financiera bajo los t¨¦rminos y condiciones que el Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ ofrece a pacientes calificados. Para mayor informaci¨®n por favor contacte al Departamento de servicios financieros para pacientes del Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ al 312.238.6039 o visite sralab.org/charity-care-financial-assistance.

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Zawiadomienie o Pomocy Finansowej: Mo?esz by? uprawniony do pomocy finansowej wed?ug zasad i warunk¨®w, kt¨®re oferuje Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ kwalifikuj?cym si? pacjentom. Po wi?cej informacji prosz? skontaktowa? si? z Dzia?em Us?ug Finansowych Pacjenta Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ pod numerem 312.238.6039 lub odwiedzi? stron? internetow? sralab.org/charity-care-financial-assistance.

²ÆÕþÔ®Öú֪ͨ: ¸ù¾Ý Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ ÏòºÏ¸ñµÄ»¼ÕßÌṩµÄÌõ¼þºÍÌõ¿îÏ£¬Äú¿ÉÄÜÓÐ×ʸñ»ñµÃ²ÆÕþÔ®Öú¡£ÓûÁ˽â¸ü¶àµÄ ÐÅÏ¢£¬ÇëÁªÏµRICµÄ»¼Õß²ÆÕþ·þÎñ²¿ÃÅ 312.238.6039 »ò·ÃÎÊ sralab.org/charity-care-financial-assistance.

Reporting Concerns About Your Care

You have the right to bring your concerns to any staff member or any member of your treatment team, including your therapists, nurses, the manager of your unit or site or your Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ doctor, who are all available to assist you. In addition, you have the right to call the confidential Customer Care telephone line from any Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ location by dialing 8.4410, or from an outside line by calling 312.238.4410. You also have the right to speak to an administrative director or vice president, all of whom are committed to quality care and serving the needs of Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ patients and their families. You may also wish to contact the following agencies regarding unresolved complaints or grievances:

The Joint Commission's Office of Quality and Patient Safety (OQPS) by mail at One Renaissance Boulevard, Oakbrook Terrace, IL 60181, by fax at 630.792.5636 or electronically at www.jointcommission.org using the ¡°Report a Patient Safety Event¡± link in the ¡°Action Center¡± on the homepage of the website, or

The Illinois Department of Public Health*
by phone at 800.252.4343;
by fax at 217.524.8885;
or by mail at 525 West Jefferson Street, Ground Floor, Springfield, IL 62761
*Illinois Department of Public Health final reports and orders from the past five years are available for public inspection.

Availability of Language Assistance Services

Interpreter assistance is available upon request 24-hours a day and free of charge for all Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ patients. Ask any Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ staff member for assistance.

Any concerns regarding interpreter services may be directed to the Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ Donnelley Ethics Program at 312.238.1885 (TTY 312.238.1059), or to the Illinois Department of Public Health at 800.252.4343, or the U.S. Department of Health and Human Services Office for Civil Rights at 800.368.1019 or 800.537.7697 (TDD).

Espa?ol (Spanish)

ATENCI?N:  si habla espa?ol, tiene a su disposici¨®n servicios gratuitos de asistencia ling¨¹¨ªstica.  Pida asistencia a cualquier empleado del Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾.

Polski (Polish)

UWAGA:  Je?eli m¨®wisz po polsku, mo?esz skorzysta? z bezp?atnej pomocy j?zykowej.  Po pomoc prosimy skontaktowa? si? z dowolnym pracownikiem Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾.

·±ÌåÖÐÎÄ  (Chinese)

×¢Ò⣺Èç¹ûÄúʹÓ÷±ÌåÖÐÎÄ£¬Äú¿ÉÒÔÃâÙM«@µÃÕZÑÔÔ®Öú·þ„Õ¡£ÈçÐèÔ®Öú£¬ÕˆÂ“ÀMÈκΠShirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ †T¹¤¡£

???  (Korean)

??:  ???? ????? ??, ?? ?? ???? ??? ???? ? ????.  ?? ??(??)? ?????, Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ ???? ?? ????.

Tagalog (Tagalog ¨C Filipino)

PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Para sa tulong, makipag-ugnayan sa sinumang kasamahan sa Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾.

??????? (Arabic)

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§²§å§ã§ã§Ü§Ú§Û  (Russian)

§£§¯§ª§®§¡§¯§ª§¦:  §¦§ã§Ý§Ú §Ó§í §Ô§à§Ó§à§â§Ú§ä§Ö §ß§Ñ §â§å§ã§ã§Ü§à§Þ §ñ§Ù§í§Ü§Ö, §ä§à §Ó§Ñ§Þ §Õ§à§ã§ä§å§á§ß§í §Ò§Ö§ã§á§Ý§Ñ§ä§ß§í§Ö §å§ã§Ý§å§Ô§Ú §á§Ö§â§Ö§Ó§à§Õ§Ñ. §¥§Ý§ñ §á§à§Ý§å§é§Ö§ß§Ú§ñ §á§à§Þ§à§ë§Ú, §á§à§Ø§Ñ§Ý§å§Û§ã§ä§Ñ, §ã§Ó§ñ§Ø§Ú§ä§Ö§ã§î §ã §Ý§ð§Ò§í§Þ §â§Ñ§Ò§à§ä§ß§Ú§Ü§à§Þ Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾. 

??????? (Gujarati)

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?????? (Urdu)

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????? ??? ??? ??? Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ ?????? ??? ?? ????? ?????

Ti?ng Vi?t  (Vietnamese)

CH? ?:  N?u b?n n¨®i Ti?ng Vi?t, c¨® c¨¢c d?ch v? h? tr? ng?n ng? mi?n ph¨ª d¨¤nh cho b?n.  ?? ???c gi¨²p ??, vui l¨°ng li¨ºn l?c v?i b?t k? nh?n vi¨ºn n¨¤o c?a Vi?n ph?c h?i Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾.

Italiano (Italian)

ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Per ottenere assistenza, rivolgersi a un dipendente della Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾.

????? (Hindi)

????? ???:  ??? ?? ????? ????? ??? ?? ???? ??? ????? ??? ???? ?????? ?????? ?????? ???? ?????? ?? ???, ?????? ??? ?? Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾ ?????? ?? ?????? ?????

Fran?ais (French)

ATTENTION :  Si vous parlez fran?ais, des services d'aide linguistique vous sont propos¨¦s gratuitement.  Pour obtenir de l¡¯aide, veuillez contacter tout repr¨¦sentant du Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾.

¦¥¦Ë¦Ë¦Ç¦Í¦É¦Ê? (Greek)

¦°¦±¦¯¦²¦¯¦¶¦§: ¦¡¦Í ¦Ì¦É¦Ë?¦Ó¦Å ¦Å¦Ë¦Ë¦Ç¦Í¦É¦Ê?, ¦Ò¦Ó¦Ç ¦Ä¦É?¦È¦Å¦Ò? ¦Ò¦Á? ¦Â¦Ñ?¦Ò¦Ê¦Ï¦Í¦Ó¦Á¦É ¦Ô¦Ð¦Ç¦Ñ¦Å¦Ò?¦Å? ¦Ã¦Ë¦Ø¦Ò¦Ò¦É¦Ê?? ¦Ô¦Ð¦Ï¦Ò¦Ó?¦Ñ¦É¦Î¦Ç?, ¦Ï¦É ¦Ï¦Ð¦Ï?¦Å? ¦Ð¦Á¦Ñ?¦Ö¦Ï¦Í¦Ó¦Á¦É ¦Ä¦Ø¦Ñ¦Å?¦Í. ¦£¦É¦Á ¦Â¦Ï?¦È¦Å¦É¦Á, ¦Ð¦Á¦Ñ¦Á¦Ê¦Á¦Ë¦Ï?¦Ì¦Å ¦Å¦Ð¦É¦Ê¦Ï¦É¦Í¦Ø¦Í?¦Ò¦Ó¦Å ¦Ì¦Å ¦Ï¦Ð¦Ï¦É¦Ï¦Í¦Ä?¦Ð¦Ï¦Ó¦Å ¦Ò¦Ô¦Í¦Å¦Ñ¦Ã?¦Ó¦Ç ¦Ó¦Ç? Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾.

Deutsch (German)

ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verf¨¹gung.  Falls Sie Hilfe ben?tigen, wenden Sie sich bitte an einen Mitarbeiter von Shirley Ryan Ä¢¹½ÊÓƵÍøÕ¾.